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Implementation Success Agent
Confidential Company Amman - Jordan Date Posted: 2024/12/01 Login to ApplyResponsibilities
- Lead communications internally and serve as the primary point of contact during implementation with direct client interactions including status updates and working sessions, fostering a trusted partnership with customers.
- Lead deployment, accelerating delivery of services, planning and follow-up.
- Track and report on resource efforts, customer satisfaction, and timelines.
- Successfully coach client-designated Admins.
- Identifies possible client, service, and scope issues, flagging them early & alerting leadership when needed.
- Contribute to the collaboration on developing and iterating processes, strategy and technology.
Qualifications
- Self-Starter in ambiguous environments: You’ll need to be able to and thrive by diving in and figure out what needs to get done, ask the right questions and search for the solutions.
- Previous experience as a client-facing project manager, project coordinator, customer representative, learning technologist, or implementation specialist.
- Previous experience in learning technology highly preferred (LMS or LXP administration, for example).
- College degree or alternative credentials or experience.
- Ability to work remotely with frequent client interaction (in a private, distraction-free setting).
- High work ethics and some flexibility on working hours will be required to accommodate various client and team-member time zones.
- Motivated to work in a learning environment with a strong focus on personal learning and development - Growth mindset and grit is a natural part of your profile.
- Fluent in Arabic and English - verbal and in writing.
Required Skills
- Management
- Implementation
Job Details
- Location Amman - Jordan
- Industry Support / Helpdesk
- Job Type Full-Time
- Degree Bachelor
- Experience 2-7
- Nationality Unspecified
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