Cards Technical Support

Confidential Company  Amman - Jordan  Date Posted: 2024/02/06   Login to Apply
  • Provide advanced troubleshooting and support to credit card customers with escalated issues.
  • Research and investigate customer issues to determine the root cause.
  • Collaborate with 1st-level support agents to ensure seamless issue resolution.
  • Liaison with the technical team and partners for escalated issues.  
  • Communicate effectively with customers in a clear, concise, and empathetic manner.
  • Document and escalate critical issues to the appropriate teams.
  • Stay up-to-date on changes to credit card products, services, and policies.
  • Maintain a positive and professional attitude while working in a fast-paced environment.   


  • Strong understanding of credit card products, services, and policies. 
  • Exposure and knowledge of processing systems are a plus. 
  • Comfortable in tracing issues within structured/unstructured system outputs 
  • Excellent problem-solving and analytical skills. 
  • Proven ability to troubleshoot complex issues and provide effective resolutions.
  • Excellent communication and interpersonal skills. 
  • Quick learner for new product. 
  • Ability to work independently and as part of a team. 
  • Proficient in MS Office Suite and CRM software. 
  • Strong English language skills, both spoken and written. 
Required Skills
  • Technical Support
Job Details
  • Location Amman - Jordan
  • Industry Support / Helpdesk
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 3 - 5
  • Nationality Unspecified
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