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Responsibilities
- Respond to support requests via phone, email, or ticketing systems.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to appropriate technical teams.
- Assist in the setup and configuration of workstations and peripherals.
- Perform routine system checks and updates to ensure functionality.
- Maintain an inventory of IT equipment and software licenses.
- Provide training and support to users on company systems and applications.
- Create and update technical documentation and user guides.
- Log and track support tickets, ensuring timely resolutions.
- Prepare reports on recurring technical issues and suggest improvements.
Qualifications
- Bachelor’s degree in IT, Computer Science, or related fields.
- 1-3 years of experience in IT support or help desk roles.
- Working knowledge of help desk software, databases and remote control.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
Required Skills
- IT Help Desk
Job Details
- Location Amman - Jordan
- Industry
- Job Type Full-Time
- Degree Bachelor
- Experience 1-3
- Nationality Unspecified
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