Responsibilities

• Overall responsibility for the delivery of several technology solutions across a number of large programs and agile teams, by ensuring consistency in delivery approach through the PMO and Scrum Masters, and by developing the capacity of people.
• Participate in developing the project’s Digital Transformation strategy and implementation plan.
• Participate in the overhaul of digital services for multi-channel delivery, including simplification.
• Improving the online customer experience, and promoting digital service delivery.
• Provide leadership and support implementation of the overall digital strategy.
• Coordinate with the IT Change Board to respond to requests for estimation and resourcing for which are linked to/impact overall project objectives.
• Coordinate with the E-Gov Director in managing the annual digital team's delivery calendar, budget and roadmap.
• Collaborate with IT Digital Operations team to regularly monitor and review site performance against SLAs.
• Develop on-going plans for the delivery of activities and Ministry strategy in coordination with the PMO Manager and Senior Scrum Master and manage allocated resources to ensure that the team delivers to committed tasks.
• Lead the development of concept documents, technical requirements, terms of reference, and bidding documents required for re-engineering and digitization of public services and consolidation of shared digital platforms.
• Participate in the selection process of consulting firms/individual consultants for re-engineering and digitization of public services, including, evaluation of technical proposals, assisting the project implementation unit in compiling the evaluation report, and taking part in contract negotiations.
• Oversee the implementation of re-engineering and digitization of selected public services according to agreed timeframes, budgets and quality criteria.
• Review and evaluate all deliverables submitted by consulting firms/individual consultants and ensuring consistency with signed contracts and acceptable quality.
• Review and provide feedback on existing results framework in order to ensure that baseline data is available and the impact of digitization of public services can be properly measured.
• Guide and mentor Digital Transformation staff on the proposed re-engineering and digitization methodology and its practical implementation, including how the different areas of GoJ can be coordinated and integrated to successfully deliver the reform of public services, how the interrelation and the interconnection between services on scope can influence the digitization process.
• Perform day-to-day project management activities, including, but not limited to:

          - Developing, organizing and keeping project records.

          - Estimating the resources needed to achieve project goals.

          - Maintaining overall control of the scope, schedule, tasks and deliverables.

          - Maintaining effective communication with all project stakeholders.

          - Managing project expectations with team members and other stakeholders.

          - Identifying and managing project dependencies and critical path.

          - Proactively managing changes in project scope, identifying potential crises, and devising contingency plans.

          - Building and developing relationships with project stakeholders, vital to the success of the Project.

          - Developing lessons learned, best practices and tools for project management.

          - Developing, delivering, and presenting periodic progress reports to project stakeholders.

          - Assisting the PMU Director and beneficiary institutions with validation and sign-off of project deliverables.

• Perform any other task requested by the Digital Transformation Manager.

Qualifications

• Previous experience in relevant operations for a minimum of 8 years, including leadership/or management positions for a minimum of 3 years, with strong working experience in technology related activities, including digital payments systems.
• Proven experience in successful implementation of public service digitization reforms and e-Transformation agenda.
• Professional experience and knowledge related to payment infrastructure supporting financial interoperability, including payment systems architecture and governance, pricing, and the business models of switches, clearing systems, instant payment, and real-time gross settlement systems.
• Strong analytical knowledge of the information and communications technology (ICT) sector and its role as an engine of growth for the whole economy including familiarity and/or experience in the following areas:

          - IT, BI and Analytics.

          - Digital Transformation.

          - Strategic Planning and Analysis.

          - CRM and Relationship Building.

          - Telecommunications.

          - Program Management.

          - Technology Roadmaps.

          - ERP & Business Solutions.

          - Business Process Reengineering and Simplification

          - Project Execution.

          - Change Management.

          - Operational Leadership.

          - E-Government and digital payments.

          - Payment systems international standards and best practices.

          - Financial risks surrounding the application of payment systems.

• Expertise in preparing and chairing meetings and conferences aimed at networking and ensuring co-operation between officials of the Government and other public authorities.
• Ability to work effectively with high-ranking government officials, to advise and interact with all levels of management and staff.
• Familiarity with software development lifecycle, enterprise architecture, cloud computing and SOA concepts.
• Excellent time, team, meeting and conflict management skills.
• Strong self-organization and planning skills.
• Autonomy and ability to work with minimum supervision.
• Personal qualities of integrity, credibility, and commitment to YTJ objectives.
• Strategic and integrative thinker with strong experience in interpreting a strategic vision into an operational model.
• Entrepreneurial mindset and high tolerance for risk, ambiguity and change.
• Strong critical thinking and problem-solving skills with ability to develop solutions for complex issues.
• Excellent communication skills, written and spoken, in both Arabic and English languages.
• Proven experience in designing technology future proof solutions that are inclusive, cost efficient and has contributed to improving citizen’s experience.
• Expertise in identifying and addressing risks surrounding the payment systems echo-system and introducing controls and measures to mitigate them.
• Expertise in managing cultural change across organization as well as at the national level.
• Professional experience drafting high-quality, accessible knowledge products and visualizations around technical topics.
• Regional & International experience is a plus.
• International certification in project management (PMP, PRINCE2 or equivalent) is a plus.

Education Requirements

University Degree in Business Administration, IT, Engineering or another relevant field.

Required Skills

• Leadership Skills
• Digital Strategy and Roadmap

Job Details

• Location Amman - Jordan
• Industry Telecommunication, IT Consulting & Management
• Job Type Full-Time
• Degree Bachelor
• Experience 8 - 15
• Nationality Unspecified