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Technical Support Engineer
Confidential Company Amman - Jordan Date Posted: 2023/02/08 Login to ApplyResponsibilities
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Work with the messaging, IT, engineering directors, and support team to address any recurring technical issues.
- Update the ticketing system, ensuring the call has been logged and all notes, progress, and required actions have been recorded.
Qualifications
- Communication skills (communicating with subsidiaries, clients, HQ and other stakeholders frequently).
- Research skills (to research technology-related issues, S/W updates, features, etc...).
- Customer/Technical support background.
- Strong customer service approach and team player.
- Working experience in enterprise technical support, IT support, or as a technical engineer.
- Excellent problem-solving skills.
- Excellent written and verbal communication skills.
- Good knowledge of messaging systems and protocols.
- Knowledge of SMPP protocol.
Required Skills
- Customer Service
- Communication Skills
- Customer Satisfaction
- Technical Support
Job Details
- Location Amman - Jordan
- Industry Support / Helpdesk
- Job Type Full-Time
- Degree Bachelor
- Experience 1 - 3
- Nationality Unspecified
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