Have a global vision of all Orange Jordan digital assets projects to provide adequate information for all of them.
Frame: identify and reformulate project needs.
User research: frame, organize and conduct qualitative / quantitative interviews / user tests / AB tests / field observation in different configurations (face-to-face, remote, interception, ...), from the definition of user profiles to restitution with stakeholders.
Culture centered users: develop and disseminate customer-centric mindset by explaining the importance and added value of user research; take into account the behaviors, needs, frustrations, motivations and expectations of users in all products offered by the Orange;
Workshops: organization and animation of workshops (feedback, focus group, ...).
Restitution and transmission: translate user insights into brief design for the UX team, UI and developers working on the project.
Training: animation of training sessions, publicizing skills, processes and methods of user research through presentations and speaking engagements.
Monitoring and capitalization: monitoring changes in practice, good practices and new tools, updating a user and user knowledge base.
Bachelor degree in Computer Science, IT, HCI, Visual communications, Fine arts, or any filed related to Design.
3+ years of experience as a UX Researcher in an agency, at the advertiser, in a startup, and / or your account.
Extensive and demonstrable experience with survey tools, user tests (eg Lookback, Typeform, Eye tracking, Analytics, remote solutions ...) and usability test.
Previous experience as either a UX or a UI designer is preferred.
Previous experience with the Design Thinking approach.
Agile training (Scrum, Kanban) and experience in the different practices is a plus.
The story of Orange in Jordan is a story of excellence, history and achievement led by the vision of the global brand and empowered by its local spirit.
Orange Jordan is the leading operator of integrated communications services in the Kingdom, with a broad lineup of fixed, mobile, internet and dat... read more »