Ministry of Digital Economy and EntrepreneurshipAmman - JordanDate Posted: 2023/09/10 Login to Apply
Roles and Responsibilities
Technical lead for the team administration and operation.
Assist with the installation, configuration, and maintenance of government digital payment and billing systems.
Ensure the security and reliability of the systems.
Monitor the system performance and identify issues.
Troubleshoot and resolve problems.
Coordinate systems updates and patches. Manage system user accounts and access rights.
Create and maintain documentation.
Provide technical support to end-users.
Collaborate with IT teams to ensure systems integrate with other systems.
Monitor system transactions for accuracy and compliance.
Investigate and resolve payment processing errors.
Coordinate with entities, customers, and financial institutions to resolve payment issues.
Provide customer support related to payment processing.
Process refunds, chargebacks, and other payment-related transactions.
Maintain accurate records of payment transactions and related documentation.
Work with system administrators to resolve issues and improve system performance.
Monitor and report on payment system performance metrics.
Stay current with industry regulations and compliance requirements related to payment processing.
Qualifications
A minimum of 5 years of relevant experience in administering and operating information systems and/or digital payments and/or digital financial services platforms.
Knowledge of working with electronic payment, banking, and financial systems and services.
Excellent writing and reading communication skills in both English and Arabic Languages.
Close attention to details.
Highly organized and a team player.
Education
University Degree in computer engineering, management information systems, computer science or any other related field.
The Ministry of Digital Economy and Entrepreneurship has evolved its role from the previous role for the Ministry of ICT towards creating the policies to enable the transformation towards a digital economy and support the enabling pillars for this transformation including Digital Entrepreneurship, D... read more »
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