Quality Assurance Engineer

Confidential Company  Amman - Jordan  Date Posted: 2022/11/16   Login to Apply


  • Work closely with Customer Support to triage, recreate, test, and release production and project issues.
  • Taking ownership of customer issues and ensuring all steps are carried out to support a resolution for the customer.
  • Escalate issues efficiently to ensure fast resolution and maintain customer satisfaction.
  • Keeping customers informed while customer queries/escalations are being resolved.
  • Participate in sprint planning sessions providing estimates on QA efforts.
  • Creation of Manual and Automated test cases and test data.
  • Ensure test coverage and maintenance of existing automation test suites.
  • Reporting product issues, bug analysis, and investigation to resolution.
  • Test Environment setup and configuration as per requirements.
  • Analyze, document, and report test findings within the Test Management tool.


  • Bachelor's degree in Computer Science or equivalent.
  • A minimum of 3 years experience in a similar QA role working on customer/production issues.
  • Experience in technical troubleshooting on a range of different products.
  • Experience testing frontend and backend end-to-end test scenarios.
  • Experience using test case management & defect tracking tools.
  • Familiarity with XML, SQL Scripting, Oracle, and Database technology.
  • Environment configuration – Windows and Linux experience.
  • Experience working within an Agile/Scrum environment.
  • Good written and verbal communication skills.
  • High level of attention to detail and a strong aptitude for learning new technologies.
  • Ability to work across multiple product areas and remain quality focused.
  • Experience automating frontend and backend tests.
  • Experience using a test automation framework such as Selenium, TestNG.
  • Experience testing Web and Mobile Applications.
  • Experience in CI/CD tooling such as Jenkins.
  • Experience testing APIs.
  • Direct experience with Payments or Card processing.
  • Hardware/Device testing experience.
  • Strong customer orientation.
  • Self-motivated, enthusiastic team player, with a proactive and can-do attitude.
  • Articulate communicator, ability to present ideas clearly and precisely with concise attention to detail to both peers and colleagues alike.
  • Good listening is the ability to listen effectively and to consider input from colleagues and peers alike.
  • Self-reliance, the ability to work without close supervision and address problems in a collaborative environment.
  • Good problem-solving abilities with the ability to identify and contribute to solutions for the company in a collaborative environment.
  • The candidate should be a team player, working with both QA, product, and development teams.
  • Passion to learn and work with new technologies.
Required Skills
  • Quality Assurance
  • Automation Testing
  • SQL
  • Front-End Applications
  • Agile
  • Oracle
Job Details
  • Location Amman - Jordan
  • Industry Back - End Development , Front - End Development , Quality Assurance & Testing
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 3 - 4
  • Nationality Unspecified
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