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ITSM Technical Account Manager
Confidential Company Riyadh - Saudi Arabia Date Posted: 2023/02/14 Login to ApplyRequirements
- IT Service Management (ITSM), IT Operation Management (ITAM), and Unified End User Management (UEM)
- Assist the sales team in qualifying sales opportunities.
- Deliver customized exceptional presentations and demos, to present and demonstrate solutions and services to customers.
- Conduct technical assessments and build a scope of work/low-level technical scope based on the business requirements.
- Deliver solutions-related documentations that could include technical proposals/fact sheets proposal/fact.
- Improving the overall customer experience by serving as the customer advocate and playing a key role in assisting our clients to maximize their investment in Technology.
- Participating in building a technical content library. Ex. Knowledge base, service catalog, and other technical contents.
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Ad hoc Services: Short and time-limited engagements focused on implementing specific scenarios, customer-specific issue remediation, or support.
- Mentor other team members on deployed solutions and best practices.
- Perform other related duties as assigned.
Technical Skills
- Experience in the same or similar technology: 3+ (Ivanti, ServiceNow, SolarWinds, ...)
- Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.
- Experience being involved in different types of solution implementations.
- Good technical background with the ability to discuss architecture, hardware, and software.
- Experience across different industry sectors.
- Good Experience with CMDB, and Asset Management.
- IT networking skills and experience.
- Excellent understanding of Windows, UNIX, and Linux infrastructure including File System, Registry, Active Directory, user profiles, and security.
- Understanding of virtualized technologies such as VMWare and Hyper-V
- Acceptable experience with databases such as MYSQL, PostgreSQL, and MSSQL.
Qualifications
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Expert (Must)
- ISO 20000 Foundation (Preferred)
- Ivanti Certified Solution Expert (Preferred)
- Microsoft Certified System Engineer - (Preferred)
- CCNA (Preferred)
Required Skills
- Windows Server
- IT Support
- Unified End User Management
- IT Service Management
Job Details
- Location Riyadh - Saudi Arabia
- Industry Support / Helpdesk
- Job Type Full-Time
- Degree Bachelor
- Experience 2 - 4
- Nationality Unspecified
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