ITSM Technical Account Manager

Confidential Company  Riyadh - Saudi Arabia  Date Posted: 2023/02/14   Login to Apply
  • IT Service Management (ITSM), IT Operation Management (ITAM), and Unified End User Management (UEM)
  • Assist the sales team in qualifying sales opportunities.
  • Deliver customized exceptional presentations and demos, to present and demonstrate solutions and services to customers.
  • Conduct technical assessments and build a scope of work/low-level technical scope based on the business requirements.
  • Deliver solutions-related documentations that could include technical proposals/fact sheets proposal/fact.
  • Improving the overall customer experience by serving as the customer advocate and playing a key role in assisting our clients to maximize their investment in Technology.
  • Participating in building a technical content library. Ex. Knowledge base, service catalog, and other technical contents.
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Ad hoc Services: Short and time-limited engagements focused on implementing specific scenarios, customer-specific issue remediation, or support.
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.
Technical Skills 
  • Experience in the same or similar technology: 3+ (Ivanti, ServiceNow, SolarWinds, ...)
  • Should be a practitioner in the area, focused on core IT Service Management / ITIL functions.
  • Experience being involved in different types of solution implementations.
  • Good technical background with the ability to discuss architecture, hardware, and software.
  • Experience across different industry sectors.
  • Good Experience with CMDB, and Asset Management.
  • IT networking skills and experience.
  • Excellent understanding of Windows, UNIX, and Linux infrastructure including File System, Registry, Active Directory, user profiles, and security.
  • Understanding of virtualized technologies such as VMWare and Hyper-V
  • Acceptable experience with databases such as MYSQL, PostgreSQL, and MSSQL.
  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Expert (Must)
  • ISO 20000 Foundation (Preferred)
  • Ivanti Certified Solution Expert (Preferred)
  • Microsoft Certified System Engineer - (Preferred)
  • CCNA (Preferred)
Required Skills
  • Windows Server
  • IT Support
  • Unified End User Management
  • IT Service Management
Job Details
  • Location Riyadh - Saudi Arabia
  • Industry Support / Helpdesk
  • Job Type Full-Time
  • Degree Bachelor
  • Experience 2 - 4
  • Nationality Unspecified
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